If you ever worked in the servicing industry or in customer service, you know that customers can be wrong. Like completely and utterly wrong about anything you can imagine. The thing is that most times they know they are but continue anyway. Almost as if being wrong is better than admitting that you were confused. Being ignorant being better than saying the truth. That fear of admitting wrongness will always amaze me because it has become even more common in the last few years. We can even see it in social media, where being mistaken is reason enough to tease someone forever. That made us all think that it is better to know we are wrong and just pretend we aren't.
There is that moment when it hits you. You realize how wrong you were and how late it is to admit it. You start thinking about saying the truth, which makes it worse, as now more time has gone by. Now, if you admit it, you are not only dumb, but also you overreacted to something that was 100% your fault. In this Reddit story, I believe that is what happened. This guest was wrong, and I believe that mid-conversation, when she had already denied and made a scene, she realized she was wrong. But it had already gone too far. She had to stick to the lie because it would be worse to admit that all that mess was for nothing.
Maybe it is better to be truthful, but to admit that you are wrong when you already exaggerated the situation, and everything went too far. You need a kind of self-esteem that not a lot of people have to admit when you were wrong. But that will always be more valuable than pride.
A front desk employee working with a tablet.
A calendar from a computer, model image.
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